Vision Provides Boundaries for What Not to Do

Why should I allow an outsider to review my family office? This is a key question we frequently encounter. One of the primary purposes of your family office is to maintain the privacy of the family. If you allow someone to spend time in your office, understanding the services, processes and procedures, then you are giving up elements of that privacy. Why would you do that? What could the family office gain? A better question might be, “what do you have to gain?” Could there be risks or gaps that you haven’t thought about? Are there holes in your control processes? Could you better serve the family by bringing some services in-house, or perhaps by outsourcing something you currently do in-house? What additional services might you consider providing for the family? Are there ways to deliver your services more efficiently or effectively, perhaps allowing your team to expand their offering? Do your reports to the family provide them the information they want and need? Are you effectively using technology? And, not to step too hard on your toes, but when you changed your bill pay and approval processes during the pandemic, did you look at your controls to ensure they are still relevant and effective? If fraud were to occur, where is it most likely to happen? What is a family office diagnostic? We have worked with a wide variety of family offices over nearly 20 years, and are often challenged to come up with creative ways to add controls (e.g., how do you segregate accounting duties in a one-person office?) or enhance an offering. A family office diagnostic shows how your office compares to other family offices, gives you a quantitative grade, and most importantly, provides a series of recommendations for how to improve the office – risk management, effectiveness and efficiency. Such a diagnostic can be a great prelude to creating strategic plans , as you prepare to service the family’s next generation or consider technology upgrades. As for the privacy issue that we opened with, we will zealously guard the family’s privacy; our continued business depends on our discretion. Please reach out and let’s discuss a family office diagnostic.

Over the years, I've really enjoyed working with the various people at Family Business Magazine, and am honored to have another article published in the current edition. I've had many questions over the last few years about how family businesses should make distributions to owners, and I finally wrote my thoughts on the topic. Being thoughtful on this topic, involving the various family owners in documenting philosophy and approach, can go a long way toward building family harmony. I hope you enjoy this article.  Please reach out about creating a vision and strategic plan to support your legacy.

One of our family business clients recently asked for a benchmark or assistance in setting an amount for charitable giving from the business. What a great question! The challenge is that family businesses have such different goals, values and approaches; it is difficult to compare them to each other. Most family businesses are at least doing nominal charitable giving, such as sponsoring youth sports and local schools or perhaps in-kind donations of whatever product or service they provide. Many family businesses do this without tracking them or even much thought. When it comes to larger donations, businesses have to think about why they are making them. Some businesses make donations as public relations, perhaps instead of advertising and marketing. These businesses may have larger donation budgets than others, as it combines marketing with charitable desires. Some businesses make very few donations, explaining that they distribute money to owners and encourage them to donate personally. A few family businesses we know have used the Biblical-tithe as a rule, giving a tenth of their net income, either donating in-year or perhaps setting up a foundation or donor-advised fund. Some businesses set a fixed amount annually, based perhaps on what they did in the past or a number that “feels” right. Other businesses choose to make donations in particularly good years, or perhaps when they sell a line of business or a particular property. One conversation we’ve held many times is about how important it is to ensure that donations from the business match the family’s shared values while ensuring they support (or at least do not detract from) the business’ goals. In other words, if a donation could lead to bad social media or alienate groups of customers, or if perhaps the recipient organization only matches the values of a subset of owners, then the business should not make the donation. Focus on where the family and its values are in alignment, and ignore the areas where they disagree. None of this musing answers our client’s question about how much they should budget for charity each year. We would love to hear from you on benchmarking charitable giving – how has your family business set amounts for such donations? Please reach out about creating a vision and strategic plan to support your legacy.